Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.
Order to Cash Speciliast Junior (Swedish/Danish)
In this challenging position, you will be working with 15 colleagues in our international order to cash team in Maastricht. Together with your colleagues, you will be making sure Bayer’s direct customers get the best service possible.
The great thing about your department is that you will get a lot of freedom in your job and you will work in a fun team. It’s a very diverse team in both age and experience and we have an informal culture. What you all have in common is your love for the job. You have a lot of contact with both customers and colleagues in different departments, while you are coordinating our efforts to provide great service.
As an Order To Cash Specialist you will be responsible for representing the Bayer Medical Care BV organization to our Distributors during the end to end order fulfillment process within the EMEA region. The position ensures customer satisfaction through a high-standard and professional day-to-day operations. In this position you will coordinate order management export processes together with other global and local functions within logistics, supply chain, finance, master data, regulatory and legal departments.
You will be working on:
Manage the end to end Order to Cash and reverse logistics process on a customer level by executing order intake, order entry, pro forma invoice for pre-payments and customs, confirmations, export procedures (letter of credit, chamberized documents, commercial invoices, certificates of origin), coordination with credit management, coordination with supply chain for large orders, coordination of delivery (through Logistics) including drop shipments.
Provide excellent customer support by handling customer queries, such as product information, service information, order status or general questions. Be the main contact by representing the office in any communication acting as a process gatekeeper for customer enquiries.
Support Sales by processing quotes or tender responses, under Sales’ supervision/approval. Support the Field Service Report administration by processing notifications when a customer calls to report the unit as broken or in need of technical support within a timely and accurate manner. Manage installation and warranty sheets coming back from the market and ensuring that warranty fees from global OEM sales are paid out in a timely manner.
Handle customer complaints, both internal and external, via the defined complaint processes. Collaborate with global positions within regulatory and supply chain to organize and execute export orders from the US site.
Managing Order to Cash and reverse logistics process by taking daily reports of open orders, billing documents, invoices and intervene where necessary to reduce financial risk. By collaborating with accounting, finance, export control we ensure timely invoicing and billing for revenue recognition.
WHO YOU ARE
You are ambitious and have a service-minded attitude. You are experienced in export processes and you like to work in an international environment. You can keep your head cool, define your own priorities and keep track of all ongoing matters. So you’re definitely great at multitasking.
- Bachelor’s Degree required
- Full professional proficiency in English, Swedish and Danish; Dutch or any other European language is a plus
- Knowledge of Export & Letter of Credit processes is a strong plus
- 3-5 years applicable business experience
- MS office -, SAP applications required
- Customer focused and a real team player; able to oversee and coordinate a process as well as work independently to steer results
- Natural understanding of cultural differences and how to deal with this
- Excellent communication skills and a drive to coordinate and execute complex processes.
- You have an EU citizenship or a work and residence permit for the Netherlands and already live in the Maastricht area.
Do you recognize yourself in the below competencies?
- Customer Focus
- Drives results
- Builds trust
- Manage complexity
Take a chance on Bayer Medical Care:
As a modern employer, we take care of our employees and help them find a balance between career development opportunities and personal life planning. We offer our employees a wide range of excellent career prospects around the world, a modern working environment and competitive compensation. We strive to hire the best, most talented people from around the world, and work to keep our employees as long as possible.
What to expect:
This is a temporary position, where payrolling will be performed by a third party supplier.
You will however get great primary and secondary benefits, like:
- Plenty of challenges and opportunities to learn and develop yourself
- An inspiring and demanding setting
- A great salary of € 2775,- gross per month based a 40-hour workweek
- 8% holiday pay and a 13th month
- 34 days of leave, of which 5 are used for days the office is closed (based on fulltime workweek)
- An informal and friendly atmosphere
Do you have any questions?
Our recruiter Fowady Ahmed Fowad would to to answer them. You can send him an e-mail at: firstname.lastname@example.org
Do you want to work in a place where you can be just YOU?
Your unique personality, background and talents help build a strong, diverse and inclusive Bayer.
So join us! Be You, Be Bayer.
Netherlands : Netherlands : Maastricht